Terms of Service

Voxify Studio — the agreement between you and us governing use of the platform.

Effective date: 8 June 2026 · Last updated: 8 June 2026 · Version 1.0

1. Who we are

The Service is operated by GZK CONSULTING S.R.L. (“Voxify”, “we”, “us”), a limited liability company (societate cu răspundere limitată) incorporated in Romania, registered with the Trade Registry under no. J2026029220009, tax identification / VAT no. 54615390 (intra-community VAT RO54713445), with registered office at Str. Dr. Daraban nr. 400 BIS 1, Sat Samurcași, Comuna Crevedia, Dâmbovița County, Romania.

Contact for all general, legal and data-protection enquiries: support@voxify.studio.

2. Definitions

• Service — the Voxify Studio web application, the Embedded SDK, the public API, documentation and related services available at voxify.studio.
• Account — the organisation-level account; Account Admin — a User with administrative rights over the Account; User / Seat — an individual authorised to use the Account.
• Subscriber / you — the person or organisation that registers and is responsible for the Account and fees.
• Subscription — a paid or free plan granting access for a billing period.
• Credits — the unit consumed when you generate or process audio (e.g. text-to-speech, AI script generation, sound effects, voice cloning, rendering).
• User Content — any text, scripts, audio, voice samples, brand assets or other material you upload, input or generate.
• Voice Clone — a synthetic voice model created from a voice sample you provide.
• Output — audio, scripts and other material the Service generates from your input.

3. Eligibility & accounts

• You must be at least 16 years old (or the higher age required in your country) and able to form a binding contract. The Service is not directed to children.
• You must provide accurate registration details and keep them up to date. You verify your email before access is granted.
• You are responsible for safeguarding your credentials and for all activity under your Account, including all Users/Seats you invite. The Account Admin is responsible for managing User access and for the Users’ compliance with these Terms.
• You must notify us promptly of any unauthorised use or security breach.

4. The Service & your licence to use it

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business or personal creative purposes, including producing and distributing audio creatives you make with it (subject to the clearance obligations in section 12).

You must not: (a) resell, sublicense or provide the Service to third parties except as expressly permitted (e.g. via the Embedded SDK/API under your own customer terms); (b) copy, reverse engineer, decompile or create derivative works of the Service; (c) circumvent usage limits, Credits, or security; (d) use automated means to scrape or overload the Service; or (e) use the Service to build a competing product.

5. Subscriptions, Credits & billing

5.1 Plans & Credits

• The Service is offered on free and paid plans. Each paid plan includes a periodic allotment of Credits and feature entitlements (e.g. Embedded SDK, API access, number of Seats).
• Credits are consumed as you use generative features. Unless your plan states otherwise, Credits are valid for the current billing period and do not roll over and have no cash value. Credits are not a stored-value or payment instrument.
• Current plans, prices, Credit allotments and limits are shown on our pricing page or in your order/quote, which form part of these Terms.

5.2 Prices, taxes & payment

• Voxify is currently not registered as a VAT payer in Romania (neplătitor de TVA); prices therefore do not include Romanian VAT and no VAT is charged on our invoices while this status applies. Voxify holds an intra-community VAT identification number (RO54713445) used for cross-border EU transactions. If Voxify becomes a VAT payer, VAT will be applied as required: for EU consumers, VAT of your country of residence (via the EU One-Stop-Shop); for EU business customers with a valid VAT identification number, the reverse-charge mechanism may apply; for customers outside the EU, taxes are handled per applicable law. You remain responsible for any taxes, duties or withholdings applicable to you.
• Fees are payable in advance for each billing period. Card payments are processed by our third-party payment processor, Stripe Payments Europe, Limited (Ireland), and its affiliates; your card details are handled by Stripe and are not stored on our servers. Business and enterprise accounts may alternatively pay by invoice and bank transfer, as agreed.
• Where invoicing applies, invoices are due within 14 days unless otherwise agreed. We may suspend the Service for overdue amounts after notice.

5.3 Renewal, changes & proration

• Paid subscriptions renew automatically for successive billing periods at the then-current price unless cancelled before the renewal date. We remind you before renewal where required by law.
• If you upgrade or downgrade mid-period, we may prorate Credits and charges for the remainder of the period.
• We may change prices or plan contents. We give you at least 30 days’ notice of price increases before they apply to your next renewal; you may cancel before they take effect.
• If a payment fails, we may retry, suspend access, and ultimately terminate the Subscription.

6. Right of withdrawal (consumers in the EU)

If you are a consumer (acting outside your trade, business or profession) in the EU, you have the right to withdraw from a purchase within 14 days without giving a reason, under Romanian Government Emergency Ordinance no. 34/2014 and Directive 2011/83/EU.

To withdraw, send an unambiguous statement to support@voxify.studio before the deadline. Business customers do not have a statutory right of withdrawal.

7. Cancellation, suspension & termination

• By you: you may cancel auto-renewal at any time from your account settings or by contacting us; cancellation takes effect at the end of the current billing period. You keep access until then.
• By us: we may suspend or terminate your access immediately if you breach these Terms (including the Acceptable Use and Voice Cloning sections), fail to pay, or where required by law or to protect the Service or third parties.
• Effect: on termination your licence ends and we may delete your Account and User Content after a reasonable grace period. You can export your projects before termination. We retain data we must keep by law (see Privacy Policy).

8. Refunds

Except where required by mandatory consumer law or expressly stated, fees are non-refundable and Credits already consumed are not refundable. Cancelling stops future charges but does not refund the current period. This does not affect a consumer’s statutory rights, including the withdrawal right in section 6 and remedies for a Service that is not as described.

9. Your Content & licence to us

• You retain all rights you have in your User Content. We do not claim ownership of it.
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, transcode, analyse and display your User Content solely to operate, secure, support and improve the Service and to provide Output to you. This includes transmitting your content to the sub-processors listed in our Privacy Policy (e.g. AI voice and text providers).
• You represent and warrant that you own or have all rights, licences, consents and permissions needed for your User Content and its processing by the Service, and that it does not infringe any third-party rights or law.
• We may use aggregated and de-identified data that does not identify you to operate and improve the Service. We do not use the content of your private projects to train third-party foundation models except as needed to deliver the feature you requested.

10. Voice cloning & AI features

Voice cloning and AI generation rely on third-party providers. The terms in our Voice Cloning Terms & Conditions are incorporated by reference. In particular, you confirm that:

• You own the rights to any voice you clone or have explicit, documented consent from the rightful owner. You will not clone the voice of public figures, celebrities, deceased persons, or anyone without consent.
• You will not use a Voice Clone or Output for impersonation, fraud, deception, harassment, defamation, deceptive media, or any unlawful or harmful purpose.
• You comply with the ElevenLabs Terms of Use and Safety policy, and any other applicable provider terms.
• Voice samples may constitute biometric / special-category personal data; you are responsible for having a lawful basis (including explicit consent of the voice owner) for providing them. See our Privacy Policy.

Violations may result in immediate account termination and permanent removal of the Voice Clone.

11. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms. In summary, you must not use the Service to create, upload, generate or distribute content that is unlawful, fraudulent or deceptive; impersonates a person or entity or creates deceptive synthetic media (“deepfakes”) without consent; clones or imitates a voice without the owner’s permission; infringes intellectual-property, privacy or publicity rights; harasses, threatens or promotes violence, hatred or discrimination; exploits or endangers minors; contains malware or attacks our systems; or breaches sector regulations (advertising, political, financial, healthcare, etc.) applicable to the audio you produce. The full list of prohibited uses is set out in the Acceptable Use Policy.

We may, but are not obliged to, review content and remove it or suspend Accounts that we reasonably believe violate this section or the Acceptable Use Policy.

12. AI-generated output & clearances

• Output is generated by machine-learning models and may be inaccurate, non-unique, or unsuitable for a given use. You are responsible for reviewing Output before use.
• As between you and us, and subject to third-party provider terms and any third-party material (e.g. licensed music), you may use the Output for your audio creatives. You are responsible for obtaining all clearances, licences and approvals needed to broadcast or publish the Output, including music synchronisation/master licences, talent/voice consents, and compliance with advertising standards.
• Some features use third-party music libraries (e.g. melod.ie) or stock assets. Your right to use such assets is governed by the applicable library/provider licence; you must not use preview/watermarked assets in production unless licensed.
• We make no representation that identical or similar Output has not been or will not be generated for others.

13. Our intellectual property

The Service, including its software, UI, design, documentation, trademarks and the “Voxify” brand, is owned by us or our licensors and protected by law. Except for the licence in section 4, no rights are granted to you. You may give feedback; we may use it freely without obligation.

14. API & Embedded customers

If you use the public API or Embedded SDK to provide functionality to your own end users, you are a controller of your end users’ personal data and we act as your processor. The Data Processing Agreement governs that relationship and is incorporated into these Terms for such use. You are responsible for your end users, for obtaining their consents (including for voice data), for your own terms and privacy notice, and for ensuring your use stays within your plan’s API limits and rate limits. API keys must be kept secret; you are liable for use made with your keys.

15. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties (including merchantability, fitness for a particular purpose and non-infringement) and do not warrant that the Service will be uninterrupted, error-free, secure, or that Output will meet your requirements or any regulatory standard. Nothing in these Terms excludes or limits the statutory rights of consumers, including the legal guarantee of conformity for digital content and services under Romanian/EU law.

16. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or — toward consumers — any mandatory liability.

Subject to the above, to the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data, or for clearance/regulatory failures relating to your use of Output; and
• our total aggregate liability arising out of or relating to the Service in any 12-month period is limited to the total fees you paid to us for the Service in the 12 months immediately before the event giving rise to the claim.

For consumers, statutory liability rules apply and the cap above applies only to the extent permitted by mandatory law.

17. Indemnity (business customers)

If you are a business customer, you will indemnify and hold us harmless from claims, damages and reasonable costs arising from your User Content, your Output, your use of the Service, your end users (API/Embedded), or your breach of these Terms or applicable law (including IP, voice/consent, advertising and data-protection claims).

18. Changes to the Service & these Terms

We may modify the Service and these Terms. For material changes we give reasonable prior notice (e.g. by email or in-app) before they take effect. If you do not agree, you may stop using and cancel the Service; continued use after the effective date constitutes acceptance. We will not apply material adverse changes retroactively to a paid period already invoiced.

19. Governing law & disputes

These Terms are governed by the laws of Romania, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Târgoviște, Dâmbovița County, Romania (Tribunalul Dâmbovița) have jurisdiction, except that:

• Consumers benefit from the mandatory protections and may bring proceedings in the courts of their place of residence; mandatory consumer-protection law of your country of residence is not affected by the choice of Romanian law.
• EU consumers may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr, and may contact the Romanian National Authority for Consumer Protection (ANPC).

20. General

• Force majeure — we are not liable for failures caused by events beyond our reasonable control (including provider outages, internet failures, acts of government).
• Assignment — you may not assign these Terms without our consent; we may assign them to an affiliate or successor.
• Severability — if any provision is unenforceable, the rest remains in effect.
• Entire agreement — these Terms, the order/plan, the Privacy Policy, Cookie Policy, Voice Cloning Terms and (where applicable) the DPA form the entire agreement.
• Notices — we contact you at your registered email; you contact us at the addresses in section 1.
• No waiver — failure to enforce a provision is not a waiver.